Moderator: Andy Tiller, EVP, Products & Services, TM Forum

CASE STUDY: Achieving business success through digital transformation

• Building a unified solution architecture that is refencing the eTom and solution components that are SID compliant to ensure openness and a future proof setup
• Focusing on service convergence during the transformation from fixed network carriers to fixed-mobile network convergence carrier
• Driving customer centricity and digital experience with convenient touchpoints (APP, E-care-Chatbot-IVR) 
• Implementing an open, service-oriented and ODA compliant API architecture to significantly improve the integration with partners and massively accelerated the delivery of new use case implementation

Ahmed Labib, IT Business Solutions Senior Director, Telecom Egypt

CASE STUDY: Garbage in, garbage out – how Open APIs and AI can interoperate in customer data governance 

• No data strategy is complete without data governance
• Presenting real-world examples on how open APIs and AI can interoperate to improve data quality and create trust
• Building a modular and scalable framework that produces high quality data as a foundation for accurate insights, informed decisions and unlocking business value

Neel Mehta, Director, IT Delivery, Bell Canada

CASE STUDY: Swiss telco digitization and commercial innovation for M&A is using TM Forum Open APIs 

• Highlighting how Sunrise's merger with UPC in 2020 has made the company the Swiss national champion providing fixed/mobile convergence solutions
• Outlining the M&A challenge of brand solidification along with system consolidation at digital channels, CRMs, middleware, COM, SOM and billing
• How TMF Open APIs and ODA architecture has been used to overcome these challenges and achieve massive results in just 18 months, using 5G and high speed giga fiber

Carlo Rossi, Senior Director IT Strategy & Innovation, IT, Sunrise
Onkar Gosavi, Principal Consultant, Infosys

CASE STUDY: Challenges and solutions in delivering managed connectivity to business customers across borders 

• Importance of managed connectivity 
• Highlight the regulatory and cultural challenges that telecom operators face when operating across borders 
• Stressing the importance of robust customer and network management systems in providing reliable and high-quality service to business customers 
• Best practices for overcoming challenges of providing managed connectivity across borders 

Tomasz Staszek, Head of BSS Consulting, Comarch                                         
Tor Øyvind Stensaker, Head of Transformation, GlobalConnect

PANEL: The bridge between telco & techco: disrupting operators’ core DNA
Moderator: Andy Tiller, EVP, Products & Services, TM Forum
Shiraz Abid, CCO, Ice
Robin Major, Chief Revenue Officer, Moflix