SESSION MODERATORS:
Stuart Dunn, Senior Project Manager, TM Forum
Tomas Lajous, Senior Partner New York, McKinsey 

FIRESIDE CHAT: Innovating with AI for boosting CX and scaling it for enterprise adoption

• What are complex challenges at scale in customer service operations that AI can address? 
• From a CIO perspective what are the challenges to scale the innovations for enterprise adoption?
• Reflection on a Studio/Factor model as a framework for scaling

Interviewer: Anand Santhanam, Vice President, Head of Strategy for Communications, Media and Technology Segment, Infosys
Kieran O’Meara, Chief Information Officer, Telstra
Lilac Ilan, Global Head of Business Development, AI-Powered Telco Operations, NVIDIA

INTERVIEW: AI driven telco: Unleashing Generative AI across your business

• What are the most impactful areas for Generative AI in Vodafone for efficiency, increased productivity and cost reductions?
• What are the low-hanging opportunities for Generative AI to improve business processes or create new products?
• How did Vodafone approach the adoption of Generative AI, from early days experimentation for formal scaled-up adoption programs?
• Discover the tangible outcomes and benefits Vodafone observed after implementing Generative AI.
• What’s next for Generative AI at Vodafone?

Interviewer: Iain Thornhill, Telco Industry Advisor, Microsoft
Lester Thomas, Head of New Technologies and Innovation, Vodafone

INTERVIEW: Real-world AI across five ODA functional blocks 

• Engagement: Personalization 
• Party management: Customer matching
• Core commerce: Catalog harmonization
• Production: Weather and outages
• Intelligence management: Chat and email management

Neel Mehta, Director, IT Delivery, Bell Canada