Awards & Recognition

2023 Excellence Awards

The 16th Annual Excellence Awards recognizes the organizations making a significant contribution to the acceleration of digital transformation throughout the industry, across six key categories.

Each of the finalists listed below has been selected from a wider pool of nominees. A final round of independent judging will take place in the coming weeks to determine a winner in each category, to be announced at DTW23 – Ignite.

Please join us in congratulating our finalists!

Meet the 2023 finalists:


Excellence in autonomous operations


For innovation and excellence in intent-based closed loop automation of network and/or IT operations through the application of AI and machine learning.

Vivo Config: Telefonica Brasil autonomous configuration system

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China Telecom wireless autonomous network

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Intelligent network operation based on AI knowledge graph

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Autonomous networks empower the development of emerging services

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Talent For Tomorrow: Moving to human-robot collaboration to deliver autonomous networks

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Data-Driven cognitive operation to support MOCN environment for Digital Nasional Berhad (DNB)

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Excellence in customer experience


For excellence in the application of data, AI, and customer journey innovation to deliver personalized, differentiated experiences for consumers and/or enterprise customers.

VNPT customer experience transformation model

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One Team, One Metric: CEI-Powered digital transformation

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AI-Driven customer complaint handling journey delivers distinctive customer experience

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NiceMobil & Moflix’s all digital telco delivers multiple industry firsts & customer-centric focus

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Seamless and friction-free digital customer experience

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STC reinvents customer experience for fixed broadband

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Excellence in IT agility


For delivering an outstanding IT transformation project to increase business agility through system and process innovation based on open standards.


Casa by Telus: a unified, AI-powered and cloud-based platform for omni-channel journeys

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IT Transformation through system and process innovation using TMF653/656

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Verizon business OpenAPI compliant domain APIs
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Accelerate and standardize digital transformation using TMF standards

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IT agility for transformative mobile operations for China Mobile

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5G full-service cloud billing center
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Excellence in market innovation


For pioneering B2B2X business models, and/or ecosystem partnerships, using advanced communications and other novel technologies to deliver growth in new markets.


Value first "Network as a Service” creates sustainable business growth

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Netcracker revolutionizes and automates end-to-end partner management for T-Mobile USA

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China Mobile and Huawei build China's largest 5G smart mine in Ansteel

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re: Imagining the connected home, leveraging TMF’s Open Digital Architecture (ODA) and a B2B2X open ecosystem
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telebirr realizing the digital economy and moving beyond connectivity

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Verizon partner integrations framework
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Excellence in network agility


For leadership in deploying next generation network software architectures utilizing cloud native approaches based on open standards.

nbn® Smart Places delivers technology infrastructure for connected communities of the future

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SMART NOC – B2B service assurance digitization for 5G era

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An operation mode change by building the world’s largest centralized network resource center

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China Unicom’s edge computing platform based on cloud native and NFV

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Netcracker and Vodafone Oman deliver a digital-first experience in a highly competitive market
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Turk Telekom NOVA

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Excellence in serving people & planet


For the successful application of new technologies and innovative solutions to improve people’s lives, enhance our societies and/or protect our environment.

Telefónica's plan for energy efficiency promotion and emissions reduction
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Verizon improves energy efficiencies for a better planet and a better balance sheet

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Supporting connectivity, the lifeblood of daily life, with expanded protection in dangerous times

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How Amdocs’ Tech for Good program develops digital solutions to solve social & environmental issues

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Taming energy consumption and cutting carbon emission with Nokia AVA for Telefonica Germany

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MTN Mobile Money Open APIs

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Contact [email protected] with any questions you may have regarding the TM Forum Excellence Awards.