Currently serving as the Director of Data & Digital Service Management at Eutelsat, one of the world's leading satellite operators, Ciro is an experienced manager with a dynamic career in a cutting-edge multinational company. He brings over 15 years of expertise in leading international technical teams through the Service Management and Service Operations journey. Ciro's experience spans from defining processes and technical platforms to the implementation phase, with a strong focus on meeting customer expectations and a commitment to continuous improvement. He has been involved in several digital transformation projects and is highly appreciated for his ability to translate guidelines and company strategies into practical technical plans, driving execution with determination and leadership. Ciro has a strong expertise in Advanced Analytics, BSS/OSS/NMS, IT Service Management, Infrastructure/Service Monitoring, IT Process Automation, Satellite Bandwidth Optimization, and ISO Compliance challenges.