Rick Lievano is the Chief Technology Officer for the Worldwide Telecommunications industry at Microsoft. Rick works with customers and partners in developing telecommunications industry solutions and reference architectures to address the rapidly changing needs of service providers across the globe.

Rick has been active in the telecommunications industry for over 20 years, having previously served as the Telecom Industry Architect for Microsoft Latin America and Microsoft Consulting Services in the United States. He has led numerous application development projects with Tier-1 service providers across the Americas, including Business Support Systems modernization, subscriber analytics, and contact center optimization. He is an enthusiastic participant and speaker in many industry communities, is an advocate of industry frameworks and open standards, and holds a TM Forum Business Development Manager Career Certification. Rick currently leads initiatives to help operators achieve more by infusing Artificial Intelligence across their business.